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| The AUGEIP Research
and Information System Online Collaboration
Suite (AUGEIP-RISOCS) Benefit Departments of
All Shapes and Sizes |
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The AUGEIP Research and Information System Online
Collaboration Suite (AUGEIP-RISOCS) provides the perfect
environment to foster teamwork and enhance productivity --
within a single department or among multiple departments.
Sales and Marketing, Human Resources, Engineering and other
areas will maximize efficiency through use of the suite's
powerful applications.
AUGEIP-RISOCS Built-in Real Life Applications for
Participants to use:
The AUGEIP-RISOCS
Customer Service and Support application can enable fast access to
both a customer database and a knowledgebase of known problems
and solutions. Customer service personnel can easily navigate
a large archive of constantly updated data to locate the
desired information.You can also use The AUGEIP-RISOCS
Customer Service and Support application to establish an extranet to
allow direct, yet controlled and secure, access to corporate
information by customers, dealers and distributors. These
external users enjoy ready access to the information they need
without the intervention of service or support staff. This
reduces the number of incoming calls that require human
intervention, so service and support staff can spend more time
solving complex problems.
- Online Information
Post answers to routine questions for access by customer
service. FAQs can also be made available on the intranet and
guest access can be enabled to provide direct access for
customers, distributors and dealers.
- Customer Information
Use the Database to provide online forms for entering data
about customer problems.
- Problem Escalation
Provide a Discussion Forum or Database of information
detailing problem escalation from field personnel to
customer service to engineering.
- Training
Post online training about products and customer service
tools and techniques to the service and support staff.
- Customer Forum
Create a discussion group to allow customers to communicate
with each other about key product and support issues.
- Customer Feedback and Ideas
Use the Database to create a categorized list of product
requests, feedback and new ideas.
Take advantage of the exceptional
technical, control and managerial capabilities of the
AUGEIP-RISOCS today! Just
sign
up to participate in the AUGEIP
Consultative Process and find out for yourself how our
AUGEIP-RISOCS solutions can serve you and your organisation.
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Learning Center
| Purpose of the
Consultative Process on regional and global Economic
Integration (GEI): Sign
up |
| Capture the views of the
AU communities and the 53 member States in the process
of identifying critical actions that need to be taken at
regional level to optimise the benefits and minimise the
risks of globalisation.
The purpose of this Consultative Process is to
capture the views of the Au communities and 53 member
States in the process of identifying critical actions
that need to be taken at regional and global levels to
optimise the benefits and minimise the risks of
globalisation in in order to come up with a Proposed
Economic Integration (EI) bill before it is tabled to
African Parliament Assembly.
This is to ensure that the New proposed EI policy is
owned by the AU communities and member States and yields
practical and sustainable solutions that would void
constraints to AU communities and member States
benefiting from globalisation as regional and global Economic
Integration would improve the lives of Africans, enlarge
markets and reduce costs, speed the building of
infrastructures in the AU.
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| We need more resources
and financial assistances to fully implement the AUGEIP
Programme: |
| Africa cannot escape and
hide away from today's highly globalised world but, it has
to find the most beneficial ways of engaging in, or with
it - It can't keep on relying on methods and formulas
which have failed and left Africa permanently weaker and
desperate -
However the African Union
Assembly and all stockholders are aware that this effort
should not stop here. To help in capturing the
views of the above, the following steps will take place
and the Proposed AU Commission on Economic Integration (AUGEIP)
need more resources and financial assistances from all
stockholders for the following:
- Advertisements of the
Consultative Process programme at national, regional
and global levels Information highways, Search
engines, major Informative databases and Research
systems.
- Advertisements of the
Consultative Process programme on national, regional
and some global print media, community radio and
television.
- Development and distribution
of the Consultative Process programme on electronic
medias such as CD ROM, Online electronic libraries and
Internet access to all Ministries of Commerce, trade
and Industry; Ministries of Agriculture and
Co-operatives; Ministries in charge of Mines, Energies
and Natural resources of the 53 member States and to
their Provincial and Districts offices for rural
communities participations and reviews.
- Implementation
of AUGEIP Internet Centers (AUIC) throughout the 53
member Sates to provide Internet connections to areas
of the AU communities lacking to be able to
participate in the AUGEIP programme, especially to
accommodate for capital consumptive expenditure
related to procurement of equipments and software to
establish local link to Internet via local ISPs (First
step); computers and accessories; cables; furnitures
acquisition and communication lines and equipments,
minimum operational personnel of 3 Contracts qualified
employees in each AUIC, leasing or renting of spaces
to implement the AUIC; licenses purchasing and
operating rights for each AUIC.
- Direct collections of the
above stakeholders' views on the proposed GEI policy
via AUGEIP's Online Research and Information System
and databases.
- Organisation of Forums via
Internet, telecasts and regional conferences to review
the collected stakeholders' views on regional and
global Economic Integration (GEI).
- Submission of the final
reviewed GEI policy to the AU Chairperson, to the
Assembly and Parliament for adoption and enlistment of
the International community for implementation of
the adopted GEI policies within the AU communities and
member States.
Hence! We urge you to sign up today
to participate and thank you in advance for your efforts
and contributions in implementing this programme. The
Office of the Permanent Secretary of the Proposed AU
Commission on Global Economic Integration will soon
contact you to set the arrangements for your participation
and contributions.
Please direct all inquiries to: permanent-secretary@africanunion.intranets.com
Sincerely,
P.O. Permanent Secretary of the
Proposed Au Commission on Regional and Global Economic
Integration (AUGEIP)
African Union (AU) Proposed
Commission on Global Economic Integration
permanent-secretary@africanunion.intranets.com
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